4 Sections
12 Lessons
10 Weeks
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Introduction to Customer Relationship Management (CRM)
6
2.1
Lesson 01
2.2
Lesson 01 Quiz
5 Minutes
4 Questions
2.3
Lesson 02
2.4
Lesson 02 Quiz
5 Minutes
4 Questions
2.5
Lesson 03
2.6
Lesson 03 Quiz
5 Minutes
4 Questions
Implementing CRM
4
3.1
Lesson 04
3.2
Lesson 04 Quiz
5 Minutes
4 Questions
3.3
Lesson 05
3.4
Lesson 05 Quiz
5 Minutes
3 Questions
Learning, Organization, and Optimization through CRM
6
4.1
Lesson 06
4.3
Lesson 06 Quiz
5 Minutes
3 Questions
4.4
Lesson 07
4.5
Lesson 07 Quiz
5 Minutes
4 Questions
4.6
Lesson 08
4.7
Lesson 08 Quiz
5 Minutes
4 Questions
Types of CRM
8
5.1
Lesson 09
5.2
Lesson 09 Quiz
5 Minutes
3 Questions
5.3
Lesson 10
5.4
Lesson 10 Quiz
5 Minutes
3 Questions
5.5
Lesson 11
5.6
Lesson 11 Quiz
5 Minutes
3 Questions
5.7
Lesson 12
5.8
Lesson 12 Quiz
5 Minutes
3 Questions
Mastering Customer Relationship Management: A Strategic Approach
Curriculum
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