• 4 Sections
  • 12 Lessons
  • 10 Weeks
Expand all sectionsCollapse all sections
  • Introduction to Customer Relationship Management (CRM)
    6
    • 2.1
      Lesson 01
    • 2.2
      Lesson 01 Quiz
      5 Minutes4 Questions
    • 2.3
      Lesson 02
    • 2.4
      Lesson 02 Quiz
      5 Minutes4 Questions
    • 2.5
      Lesson 03
    • 2.6
      Lesson 03 Quiz
      5 Minutes4 Questions
  • Implementing CRM
    4
    • 3.1
      Lesson 04
    • 3.2
      Lesson 04 Quiz
      5 Minutes4 Questions
    • 3.3
      Lesson 05
    • 3.4
      Lesson 05 Quiz
      5 Minutes3 Questions
  • Learning, Organization, and Optimization through CRM
    6
    • 4.1
      Lesson 06
    • 4.3
      Lesson 06 Quiz
      5 Minutes3 Questions
    • 4.4
      Lesson 07
    • 4.5
      Lesson 07 Quiz
      5 Minutes4 Questions
    • 4.6
      Lesson 08
    • 4.7
      Lesson 08 Quiz
      5 Minutes4 Questions
  • Types of CRM
    8
    • 5.1
      Lesson 09
    • 5.2
      Lesson 09 Quiz
      5 Minutes3 Questions
    • 5.3
      Lesson 10
    • 5.4
      Lesson 10 Quiz
      5 Minutes3 Questions
    • 5.5
      Lesson 11
    • 5.6
      Lesson 11 Quiz
      5 Minutes3 Questions
    • 5.7
      Lesson 12
    • 5.8
      Lesson 12 Quiz
      5 Minutes3 Questions

Mastering Customer Relationship Management: A Strategic Approach

Curriculum

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